Dear Users,
Greetings!
To build a more robust and efficient KYC verification environment, BitTap has recently upgraded its KYC (Know Your Customer) system, enhancing both compliance processes and overall platform stability to ensure the safety and smooth experience of your account.
During this upgrade, a small number of users' verification records may no longer meet the updated compliance standards due to system recalibration. As a result, you may be prompted to resubmit your identity verification. We sincerely apologize for the inconvenience and kindly ask for your cooperation with the following steps:
Please go to [Personal Center] > [Identity Verification], and follow the instructions to re-upload your identity documents and complete the verification process.
This is a one-time required action and will not affect your account access or balance. We have enabled a fast-track review process to ensure your verification is completed promptly.
To further enhance the user experience, this upgrade also includes improvements to system performance — faster page loading, smoother identity verification, and enhanced performance on activity-related pages for a better browsing experience.
If your current identity verification status already meets the latest platform standards, no action is required, and your account will remain unaffected.
BitTap places the highest importance on user data and privacy protection. We strictly comply with GDPR, the Cybersecurity Law, and other applicable data protection regulations. Your identity information will only be used for compliance and AML (Anti-Money Laundering) purposes, and will never be disclosed or misused.
Thank you for your understanding and continued support. BitTap will continue to provide you with a secure, efficient, and compliant service experience.
Warm regards,
The BitTap Team