Dear BitTap Users,
We have identified an issue where some users did not receive their rebate rewards on July 15, 2025 as expected. After investigation by our technical team, the system error has been located and fixed. The rebate compensation will be completed by 17:00 (UTC+8) on July 16, 2025. Details are as follows:
Issue Summary
Time Period Affected: All day on July 15, 2025
Affected Users: Some eligible users experienced delayed rebate distribution
Cause: System processing delay
Fix Time: July 16, 2025, at 17:00 (UTC+8)
Compensation: All pending rebate rewards from July 15 will be issued
Kind Reminder:
During the system fix, some users may notice temporary abnormalities in their rebate dashboard data. These will be fully restored once the process is complete.
We sincerely apologize for the inconvenience caused and appreciate your understanding and continued support. If you have any questions, please feel free to contact our official customer service team. We are always here to assist you.
Thank you for choosing BitTap.
BitTap Team
July 16, 2025