Dear Users,
To improve our futures matching performance and system throughput, BitTap will perform a sharded upgrade of the Futures matching engine on September 10, 2025, from 16:00 to 20:00 (UTC+8). During the upgrade window, trading and order matching for certain futures trading pairs will be suspended. Please make advance arrangements to manage any open positions and pending orders.
Suspension Window
2025-09-10, 16:00 — 20:00 (UTC+8)
Suspended Trading Pairs
BERAUSDT, DOODUSDT, MOODENGUSDT, GOATUSDT, KAITOUSDT, LAYERUSDT, SHIBUSDT, ONDOUSDT, ETCUSDT, BOMEUSDT, BUSDT, NXPCUSDT, HBARUSDT, COOKIEUSDT, TRBUSDT, LAUNCHCOINUSDT, WCTUSDT, AXLUSDT, ANIMEUSDT, VICUSDT, CUSDT, ZKUSDT, LPTUSDT, COMPUSDT, FLOKIUSDT, LAUSDT, RVNUSDT, BMTUSDT, HUMAUSDT, AAVEUSDT, SPXUSDT, DOTUSDT, FILUSDT, RENDERUSDT, TIAUSDT, CFXUSDT, RAYUSDT, UMAUSDT, ALTUSDT, VINEUSDT, ICNTUSDT, XLMUSDT, SAHARAUSDT, SEIUSDT
Impact During Maintenance
New orders and executions for the above pairs will be unavailable during the suspension; the platform will pause both order matching and order-cancellation processing.
If you have pending orders for any affected pair, we strongly recommend cancelling them manually before maintenance begins to avoid unnecessary risk.
If you hold positions in the affected pairs, please assess your exposure in advance and consider reducing leverage or adding margin to mitigate forced-liquidation risk.
Recommended Actions
Review and cancel any unnecessary pending orders before maintenance begins.
Assess and manage position risk (reduce leverage or add margin if necessary).
Do not attempt to place orders for affected pairs during maintenance. If an order fails or behaves abnormally, rely on platform execution/funds records and contact customer support promptly.
Resumption & Follow-up Notices
We plan to complete the upgrade and progressively restore trading for affected pairs by 20:00 (UTC+8). Actual recovery time will depend on system status; we will notify you via in-platform announcements and app push once services are restored.
Support
If you encounter issues or require assistance during maintenance, please contact our online customer support.
We apologize for any inconvenience caused by this maintenance. Thank you for your understanding and continued support. We remain committed to improving system performance to safeguard your trading experience and asset security.
BitTap Team
2025-09-10