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BitTap Platform Operational Statement

BitTap
Updated

Dear Users,

In response to recent unfounded claims circulating online regarding BitTap allegedly expelling Chinese-speaking users or restricting withdrawals, the platform hereby issues this formal clarification: such rumours are wholly inconsistent with reality.

I. Incident Explanation

During a recent routine review, our risk control system detected abnormal trading patterns in certain accounts, including high-frequency wash trading, irregular arbitrage, and self-matching transactions. To safeguard market order and protect user interests, the system initiated temporary risk management and compliance review measures, which included withdrawal delays and trading restrictions.

These actions are part of standard operational and risk control procedures, not “user expulsions” or “restrictions targeting specific groups.” Their sole purpose is to prevent abusive arbitrage from harming compliant users.

II. Platform Operations

BitTap is operating stably at present. All functions — including trading, deposits, and withdrawals — remain fully functional. Assets and services of compliant users are entirely unaffected. The platform has never implemented expulsions based on language or region.

III. Asset Security and User Rights

  • Fund Segregation and Custody: BitTap employs Fireblocks custody and multi-signature protocols to ensure complete segregation of user funds from platform funds.

  • Deposit & Withdrawal Status: All deposit and withdrawal services remain normal, without restrictions on any user group. Occasional delays or anomalies are strictly part of regular risk control and compliance checks, not discriminatory practices.

IV. Response to User Concerns

  • Why are withdrawals restricted? Restrictions are solely triggered by risk controls against arbitrage or abnormal activities. Legitimate user actions remain unaffected.

  • Does expulsion exist? No. BitTap has never conducted expulsions against any region or language community. Claims of “expulsion” are entirely false.

V. Platform Commitments

BitTap adheres to the principles of security first, compliant operations, transparency, and long-termism, and makes the following commitments:

  • No discrimination or restrictions based on language or geography.

  • All compliant users’ assets and rights to deposit/withdraw are fully safeguarded.

  • Risk measures apply only to abnormal behaviour, with the aim of protecting compliant users and market integrity.

  • BitTap will continue to enhance its risk control and compliance framework to maintain a fair and secure trading environment.

VI. User Support Channels

For appeals and documentation submission, please use the following official channels:

BitTap remains fully committed to providing secure, transparent, fair, and efficient digital asset services for users worldwide. We thank you for your trust and continued support.

BitTap Team
19 September 2025