Dear Users:
We are pleased to inform you that the historical withdrawal orders on the BSC and SOL chains that were previously impacted by a third-party node incident have now been fully processed and successfully dispatched.
Latest progress:
Order status: All withdrawal requests that were backlogged during 01:23 – 03:30 (UTC+8) have been reconciled and executed. Please log in to your account or check the relevant blockchain explorers to confirm receipt.
Services fully restored: All deposit and withdrawal services across the platform’s supported chains have returned to stable operation.
Sincere apology: We deeply regret the delay and inconvenience caused by this technical incident. We understand that timely fund transfers are critical to every user. This event exposed shortcomings in our third-party infrastructure redundancy. Our technical team has completed a post-incident review and is implementing multi-node backup mechanisms to prevent recurrence.
Thank you for your patience and understanding during the remediation. If you have any outstanding issues, please contact our 24/7 online customer support at any time.
Bittap Team
January 30, 2026