Dear users:
To continuously safeguard the platform ecosystem and user asset security, BitTap will delist the KTX/USDT, RCN/USDT, and XAI/USDT spot trading pairs. The delisting arrangements and user instructions are announced below. Please read carefully and process the relevant assets and orders in a timely manner.
1. Delisting scope and time
Spot trading pair delisting (KTX/USDT, RCN/USDT, XAI/USDT):
- Stop placing new orders: March 23, 2026 16:00 (UTC+8)
- Trading stop time (all orders canceled): March 23, 2026 16:00 (UTC+8)
2. Handling of user assets and orders
- From March 23, 2026 16:00 (UTC+8), users will no longer be able to place new buy or sell orders (only cancellation of unfilled orders will be allowed).
- All unfilled orders as of March 23, 2026 16:00 (UTC+8) will be automatically canceled by the system; the funds tied to the canceled orders will be unfrozen immediately and returned to the account’s available balance.
- Users holding the relevant assets or positions must handle the related orders and assets in a timely manner before delisting to avoid affecting normal use.
- If the system detects abnormal trading or abnormal position activity, the platform will initiate the corresponding risk-control process and take necessary actions based on the actual situation.
3. Subsequent arrangements and notes
- The platform reserves the right to adjust the delisting time and handling methods. Any changes will be subject to the official website announcement and will also be communicated to affected users via in-site messages, email, and app notifications.
- The delisting decision is based on compliance, risk control, and operational assessments, and is a necessary measure to protect the overall market and user interests.
- For accounts confirmed to have engaged in violations or abusive trading behavior, the platform will take measures according to the rules, including but not limited to canceling rebates, restricting trading, freezing, or closing accounts.
4. Need help
If you have questions about the delisting arrangement or require manual assistance, please contact BitTap customer service:
- Online customer support: in-app support or official website live support
- Email: support@bittap.com
Affected users will receive in-site messages and email reminders. Please pay timely attention to platform notifications and properly handle the relevant assets and orders.
Thank you for your understanding and cooperation. We will continue to optimize our risk-control and compliance systems and strive to provide users with a safer and more stable trading environment.
BitTap Team
March 23, 2026