Dear BitTap Users:
BitTap has recently identified an issue affecting some users when accessing the asset page and related functions, including abnormal asset data retrieval, delayed loading of asset information, or irregular displays. Upon identifying the issue, the platform’s technical team immediately initiated an emergency investigation and system response. All relevant services have now been restored, while deposit services are still undergoing further restoration.
Please note the following:
I. User Assets Remain Secure
This incident is limited to an anomaly in system data retrieval and display and does not involve the security of user assets. At present, the platform has found no evidence of user assets being stolen, transferred without authorization, or otherwise lost. The digital assets in user accounts remain secure and in normal status.
II. No Attack or Security Incident Detected
Following the platform’s preliminary security investigation, no evidence has been found of hacker attacks, malicious intrusion, system attacks, or other external security incidents. This anomaly was not caused by a cyberattack, and users do not need to panic.
III. Technical Team Is Handling the Issue as a Priority
The BitTap technical and operations teams are continuing to inspect, repair, and optimize the relevant services while closely monitoring system performance. Asset data retrieval and related services have now been progressively restored, and the overall system is gradually returning to normal operation.
Deposit services are still undergoing further restoration and are expected to be fully restored within 2 hours. During the restoration period, some users may experience delays in receiving deposited assets. Please wait patiently. The specific restoration progress shall be subject to subsequent platform announcements and the actual service status.
IV. Precautions During the Anomaly
During the system restoration period, some users may encounter the following situations:
- Asset pages may load slowly or may temporarily fail to display properly;
- Account asset data may be displayed abnormally or updated with a delay;
- Certain asset information may temporarily fail to load properly;
- Some trading-related pages may experience delays in data refresh.
V. Platform Follow-Up Measures
BitTap will continue to monitor the progress of this incident and further optimize the relevant systems to reduce the likelihood of similar situations occurring again.
The platform will promptly publish the latest updates once the issue has been fully addressed. If the system is restored ahead of schedule, we will also communicate the relevant information immediately.
We sincerely apologize for any inconvenience caused by this system anomaly. Thank you for your understanding, patience, and support. BitTap will continue to strengthen its technical safeguards and system stability to provide users with a safer, more stable, and reliable trading service.
Thank you for your continued support and trust in BitTap!
BitTap Team
August 25, 2026