Skip to main content

Using BitTap C2C Trading Function

BitTap
Updated

When using C2C trading, please ensure your app is updated to the latest version and your identity has been verified. The payment bank card must be a real-name card under the verified identity.

1. How to Buy Crypto on the App:

1）Log in to your BitTap account and go to[Buy Coins] - [Quick Buy Coins] – select a merchant and tap Buy

20250801-234101.jpeg 20250801-234118.jpeg 20250801-234122.jpeg

 
 

2）

  • Enter the amount or quantity of crypto needed

  • Pay attention to the merchant’s [payment method] and [payment time limit]

  • Tap [Choose Payment Method] and confirm the order

  • Tap [Get Payment Details] to view merchant account info

  • Complete the payment via the merchant's account

  • Tap [I Have Paid]

  • Once the merchant confirms receipt, crypto will be released to your account. 
    20250801-234127.jpeg 20250801-234826.jpeg

    3）Tap [I Have I completed the payment]---Once the merchant confirms receipt, crypto will be released to your account. 


    20250801-234834.jpeg 20250801-234838.jpeg 
     

2. How to View Order History

Go to the App homepage → [C2C Trading] - [Order History] → Choose the order status to view details.
20250801-234136.jpeg 20250801-235231.jpeg 

 

3. What If the Merchant Does Not Release Crypto?

Method 1: From Abnormal Orders, tap [please contact customer service], select the issue type, and enter live chat.

20250801-234131.jpeg 20250802-000220.jpeg 20250802-000224.jpeg

 Method 2: From [Order History]

  • Go to [Order History], find the relevant order, tap [Appeal]

     

 

20250801-234140.jpeg 20250802-000615.jpeg

Choose the issue (e.g., Deposit and Withdrawal)

  • Tap [Start  the  Chat]

  • Submit the appeal, and customer support will intervene and follow up promptly.
    20250802-000220.jpeg 20250802-000224.jpeg



    4. Trading Eligibility

  • All users must complete KYC (basic level)

  • Must bind at least two of: email, phone, or Google Authenticator

  • Maximum 3 order cancellations per day

  • Only one active order (status: "Open"/"Paid") allowed at a time

 

5. Order Status Explanation

  • Open: Order created, awaiting payment

  • Paid: Buyer marked as paid, awaiting release

  • Completed T+N: Crypto released, in lock-up period

  • Completed: Transaction fully completed

  • Cancelled: Order cancelled

  • Appeal: Order under dispute

BitTap uses an escrow mechanism to ensure both parties’ rights. Crypto is locked during the trade and released automatically upon completion.

 

6. Appeals and Customer Support

If any issues arise (e.g., payment not received, release issues, info mismatch), tap "Appeal" on the order details page, submit evidence, and our team will investigate and resolve accordingly.

 

7. Platform Vision & Risk Reminder

BitTap is committed to a secure, transparent, and efficient C2C trading environment.

Please note:

  • Always verify payment details before sending funds or releasing crypto

  • Do not release crypto before confirming receipt to avoid losses

  • Do not communicate or transfer outside the platform

 

8. Links & Support Channels

 

Thank you for choosing BitTap. We will continue improving our platform to empower global users in crypto trading.