Before you start (Required)
Open the App → Profile (avatar) → Account Security, and complete email binding and Google authentication (Google Authenticator) before using C2C.
The platform applies risk controls to abnormal trading; normal transactions by compliant users will not be affected.
1. Buy (Buyer)
Home → C2C → select Buy.
Filter the merchant list for a suitable merchant and token, enter the purchase amount, and confirm fiat currency and payment method.
Confirm the order and pay the merchant’s provided payment details within the time limit. After payment, click “I have paid / Paid” on the order page.
Once the seller confirms receipt and releases the token, USDT will be credited to your account. You can view details in Trade/Transaction History.
Buyer FAQs & Reminders
Pay within the system time limit; overdue orders will expire.
Keep payment proof (screenshot/bank receipt) for potential disputes.
If you don’t receive the token within 30 minutes, first message the seller in-app; if no response, file a dispute.
For customer support: C2C → Trade History → select order → File Dispute, or tap the Customer Service button at the bottom-right.
2. Sell (Seller)
Home → C2C → select Sell.
Choose token and amount to sell; add and confirm a payment method (fill in payee account/QR code and complete email + Google verification).
After the buyer pays, verify the incoming funds; once confirmed, click Confirm receipt & Release to complete the trade.
Check order and settlement records in C2C Asset Records.
Seller FAQs & Reminders
If the buyer times out and does not pay, you may cancel the order or file a dispute.
Verify payment proof before releasing tokens; if proof is suspicious, file a dispute and contact support.
For disputes: C2C → Trade History → select order → File Dispute; customer service will investigate.
Dispute & Support Process (Buyer & Seller)
C2C → Trade History → select the order → tap File Dispute.
Upload supporting evidence (payment screenshot, chat logs, payee info, etc.) and provide a description.
Platform customer support / compliance team will investigate; if a restriction was in error, permissions will be restored and compensation applied where appropriate; if violations are confirmed, action will be taken per rules.
During dispute handling, unless a refund is issued by the platform or counterparty, do not unilaterally cancel the order or refund.
Key Reminders
Complete email + Google authentication before trading to secure your account.
Keep payment proof and upload it promptly on the order page.
Trade responsibly; avoid using multiple accounts to manipulate orders—abnormal behavior is subject to risk control.
If unsure or facing issues, submit an official support ticket in the App and keep the ticket number for follow-up.