If you forgot your BitTap account password or need to reset it, follow these steps:
⚠ Security Notice: For security reasons, withdrawals and quick buy services will be temporarily unavailable for 24 hours after resetting your password.
1. Visit the BitTap Website or Mobile App
- Open the BitTap official website or launch the BitTap mobile app on your device.
2. Click "Forgot Password"
- On the login page, find and click the "Forgot Password" option to enter the reset password page.
3. Choose a Verification Method
- You can choose to reset your password via email or phone number.
- Enter the email address or phone number you registered with and click "Next".
4. Receive a Verification Code
- The system will send a verification code to your email or phone.
- Check your inbox or SMS messages to retrieve the code.
- If you don’t receive the code, check your spam/junk folder or SMS filters.
5. Enter the Verification Code
- Input the verification code you received on the BitTap reset password page, then click "Next".
6. Set a New Password
- Create a new password that meets BitTap's security standards.
- It is recommended to use a combination of letters, numbers, and special characters for better security.
- Confirm the password and click "Submit" to complete the reset.
7. Complete the Password Reset
- Once successfully reset, you can log in to your BitTap account with the new password.
Important Notes
✔ Ensure your new password is strong—avoid using simple or similar passwords to your previous ones.
✔ Keep your new password secure and do not share it with anyone.
✔ Enable Two-Factor Authentication (2FA) for an extra layer of security.
✔ Ensure your device time is synchronized with the network to prevent OTP verification failure.