To enhance platform security and compliance, BitTap requires users to complete KYC (identity verification). Below are the detailed steps to complete personal KYC verification:
1. Log in to Your BitTap Account
First, log in to the BitTap platform using your registered email or phone number. If you don’t have an account yet, you will need to sign up first.
2. Access the Identity Verification Page
After logging in, go to the homepage or "Personal Center" and find the "Identity Verification" option. Click to enter the KYC verification page.
3. Submit Basic Personal Information
On the KYC verification page, you need to provide basic personal information, including:
- Full Name (must match the name on your identification document)
- Date of Birth
- Nationality
- Current Residential Address
Ensure that all the information provided matches your identification document to avoid verification failure due to discrepancies.
4. Upload Identification Documents
Next, you need to upload a valid identification document for verification. You can typically choose from the following:
- National ID card
- Passport
- Driver’s license
Upload Requirements:
- Front-side photo: A clear image of the front side of your ID card or passport information page
- Back-side photo (if applicable): If using an ID card, ensure both the front and back sides are uploaded
- The photos should be clear, without glare or blurriness, and all details must be readable
5. Perform Facial Recognition Verification
After uploading your identification document, you need to complete a facial recognition verification. Click "Start Verification", and the system will activate your camera. Follow the on-screen instructions to:
- Rotate your head or smile
- Avoid wearing glasses or hats to ensure your face is clearly visible
This step ensures authenticity and prevents fraudulent identity registrations.
6. Submit Verification Request
Once all information is filled in and documents are uploaded correctly, review the details and click "Submit". The BitTap team will then review your application.
7. Wait for Verification Results
- KYC verification typically takes 30 minutes to 2 hours. You can check the status on the "Identity Verification" page.
- Once approved, you will receive a notification via email or SMS.
- If rejected, the system will provide a specific reason, and you can resubmit the required documents accordingly.
Important Notes:
- Ensure that the uploaded identification document is valid and not expired; expired documents will be rejected.
- Avoid uploading altered, damaged, or blurry document photos.
- Make sure your device time is synchronized with network time to prevent facial recognition verification failures.
- Beware of phishing attempts: BitTap will never ask for your sensitive account information via phone calls or SMS during the verification process.
After successfully completing KYC verification, you will enjoy higher transaction limits, additional features, and withdrawal services. Providing accurate and complete identity information will help expedite the review process and increase the chances of approval.