BitTap KYC Frequently Asked Questions (FAQ)

1. Why is identity verification required?

Identity verification is a necessary procedure for financial institutions and regulated organizations to confirm users' identities. Through KYC (Know Your Customer), BitTap assesses user risks, ensures compliance and security, and prevents fraud, money laundering, and other illegal activities.

2. How does identity verification affect my use of BitTap services?

• Unverified accounts have a daily withdrawal limit of 200,000 USDT and cannot use the "Quick Buy" feature.
• All BitTap accounts must complete KYC verification to access large deposits, trading, and withdrawals.

3. What is my daily withdrawal limit after completing identity verification?

Upon completing KYC Level 1, daily withdrawal limits vary by VIP level:

4. What are the benefits of completing identity verification on BitTap?

After completing KYC verification, you can:
 Increase daily and monthly withdrawal limits
Access large cryptocurrency deposits and fiat deposits
Unlock the "Quick Buy" feature
Enhance account security and protect personal assets

5. Can I complete identity verification for a sub-account?

No, KYC verification can only be completed on the main account. Once the main account is verified, all sub-accounts will share the same permissions.

6. Can I complete KYC verification on multiple BitTap accounts?

Each user can only verify one BitTap account. If you wish to have multiple accounts, we recommend verifying your main account first before creating sub-accounts.

7. If my KYC verification fails, how many times can I retry per day?

If your KYC verification fails, you can retry up to 5 times within 24 hours. If you fail all 5 attempts, you must wait 24 hours before trying again.

8. Can I change my identity information after completing verification?

No, once KYC verification is completed, identity information cannot be changed. If you entered incorrect details (such as a spelling error or wrong date), please contact BitTap Support for assistance.

9. Can I delete my identity verification information?

In general, KYC information cannot be deleted unless you meet the following conditions:
✔ You have changed nationality (e.g., immigration).
✔ Your SEPA account and BitTap account identity information do not match.

⚠ Note: Misusing identity information may lead to account disputes or fraud-related issues, and users will bear the risk of financial losses.

10. Why was my KYC verification rejected?

KYC verification may be rejected for various reasons, including:
Blurry or unclear document submission
Expired or damaged identification documents

Uploading invalid documents (e.g., temporary IDs, non-original copies)
Mismatched personal details (e.g., name, date of birth)
Failed facial recognition (photo does not match the document photo)

11. Why did the system detect that my document was used multiple times?

Each identity document can only be used for one BitTap account. If your document was used for another account, it cannot be reused for verification. Please contact BitTap Support for further assistance.

12. Can I complete KYC verification if I am under 18?

No, according to BitTap’s policy, only users 18 years or older can complete KYC verification. If you are under 18, please wait until you reach the required age before applying.

13. Which countries and regions cannot use BitTap services?

Due to legal and regulatory restrictions, BitTap does not provide services to users from the following countries and regions:

• Canada (Alberta Province)
• Crimea
• Cuba
• Iran
• North Korea
• Singapore
• Syria

⚠ Note: This list may change due to regulatory updates. Please refer to official announcements for the latest information.

14. Can politically exposed persons (PEP) pass KYC verification?

According to international financial regulations, BitTap does not support KYC verification for:
Politically Exposed Persons (PEP)
Sanctioned individuals

If you belong to these categories, your KYC application will be rejected.