Dear Users,
To further enhance the identity-verification experience and improve compliance efficiency, BitTap has upgraded its KYC process. Key points are summarized below — please review and prepare the required materials as needed.
Core Notes
- Existing users who have already completed identity verification do not need to re-verify; their verification status remains valid.
- Users who previously failed verification will enter the new verification flow when they reinitiate KYC; please follow the on-screen prompts to submit documents.
- New users will undergo identity verification according to the upgraded process.
Improvements You Can Expect
- A smoother submission flow and clearer on-screen guidance;
- Faster identification and review, shortening wait times where possible (actual times may vary).
Documents to Prepare Before Verification
- Valid ID (national ID / passport / driver’s license, etc.);
- Clear photos of the ID (both sides) and a live selfie (follow on-screen instructions);
- Ensure good lighting, a stable network connection, and avoid using VPNs, spoofing tools, or location proxies.
Frequently Asked Questions
- Will accounts that have already passed KYC be affected? No — verified users do not need to re-verify and can continue using platform services.
- How do I re-verify after a failed attempt? Reinitiate verification from the prompt page and follow the new workflow to submit materials; contact support if you encounter issues.
- How long does verification take? Most verifications complete quickly; some cases may require manual review and will take longer depending on circumstances.
- Is my personal data secure? BitTap processes identity data in strict accordance with its privacy policy and applicable laws.
If You Encounter Issues or Need Help
- Please open a ticket via the in-app customer service first;
- Or email: support@bittap.com; Customer service will verify and assist as soon as possible.
Friendly Reminder To avoid delays, do not submit identity information via unofficial channels or third-party agents. If the platform detects evidence of proxy submission or third-party handling, it will take appropriate actions in accordance with policy.
Thank you for your understanding and support. We will continue to optimise compliance and user experience to ensure a secure, reliable service.