When depositing certain cryptocurrencies (such as EOS, XLM, XRP, etc.) on the BitTap platform, it is usually required to enter a Tag, Memo, or Payment ID. These tags help identify the specific user for the transaction. Failing to enter or entering an incorrect Tag/Memo may result in the deposit not being credited to your account.
If you forgot to enter or entered the wrong Tag/Memo when depositing on BitTap, please follow the guidelines below to submit a recovery request.
1. Under What Circumstances Can You Apply for Self-Service Recovery?
Self-service recovery only applies to deposits made to a BitTap account where the Tag/Memo was omitted or incorrectly entered. Additionally, this service only supports cryptocurrencies listed on BitTap. If the deposited asset is not supported by BitTap, please submit an inquiry through the deposit not credited support channel.
⚠ Please note:
If you entered the wrong withdrawal address or Memo/Tag when withdrawing, BitTap cannot assist in asset recovery. We recommend contacting the withdrawal platform or the receiving party. In some cases, incorrect withdrawals may lead to permanent asset loss.
2. Required Information
Before submitting a recovery request, please prepare the following information to help the support team process your request efficiently:
Registered email address linked to your BitTap account
Cryptocurrency name (e.g., EOS, XLM, XRP, etc.)
Deposited amount
Transaction ID (TxID) of the deposit
3. Contacting BitTap Customer Support
You can contact BitTap’s support team through the following channels to submit your recovery request:
Submit a support ticket via the BitTap website or mobile app
Email BitTap’s support team, providing a detailed explanation along with the required information
4. Processing Time
BitTap will review your request based on the information provided. The processing time depends on the specific case. Please be patient, and the support team will respond as soon as possible.
5. Important Notes
For security reasons, recovered funds will usually be returned to the original deposit address and cannot be redirected to another address.
If the original deposit address has security concerns or other issues, please ensure its safety and clearly indicate the concern when submitting the request.
By following the steps above, you can apply for asset recovery due to a missing or incorrect Tag/Memo. If you have any questions or need further assistance, please feel free to contact BitTap customer support.